The most discussed topic these days is a situation with COVID-19. We are all learning how to live in this new situation and more importantly how to maintain our health while trying to live our normal life and keeping businesses and whole economic systems running. In this post, we would like to present how we cope with this situation in DESO.
The remote-driven world
The health and safety of our employees, customers, and partners is our highest priority. We have been working in a remote office scheme for more than a week. It means that we are working from home and communicating strictly online.
For several years, we have been using Slack which is a great tool for internal communication (chat). We can only recommend this app as it has helped us tremendously these days. This app offers one to one communication as well as group chat using feeds which can be differentiated by topic of the discussion.
There is a vast number of options when it comes to teleconferencing, however, it is often problematic (people cannot hear or cannot be heard, you probably know what we are talking about, right?) or very expensive. We have started using Google Meet which we are very happy about. Hassle-free teleconferencing without the need for extra settings. Just create a room and you are ready for your call!
These tools are helping us to minimize the negative impact on our productivity. We are starting every day with a stand-up meeting where we are discussing tasks that we finished the day before and talking about important topics for the day. In 15 minutes, everyone is up to date with all the information needed without any need for additional installation or settings. All you need is your Google account.
Support department
Our support team has been also impacted by the current situation. We realized how important it was to be together in one office and how easy was to share and discuss all the topics. It was always an option to talk to our developer team as they were just behind the wall.
But do not worry, we are managing just fine! Only the need for organization and administrative work increased compared to standard working days. When we receive request with all information using one of our official channels for communication, we are able to analyze it and provide the best solution possible.
Therefore we would like to kindly ask you to use only the following means of contact, ideally in their order:
- Create a ticket in CRM
- If you are not able to create a ticket, contact us on support@deso.cz
- In the urgent matter, please call DESO hotline on +420 608 540 590.
You can find more information on our support website.
The thing we miss the most is meeting with our customers. Face to face communication cannot be fully replaced, but modern online tools are helping us to ensure that all the projects are running smoothly and safely.
New opportunities in the times of upcoming crisis
We are seeing, that people all around the world are showing their involvement, compassion and they are open to new ideas and solutions. Critical moments like this are the main game-changers.
With the safety precautions that are now being put in place, more and more customers are seeking new topics and are opening themselves to the ideas which there never was a space for. There is a higher demand for online paint shops and unattended solutions for point of sales (a drive-through type of solution), but also the benefits of remote support for tinting machines, which helps to keep the machines in good condition despite the situation we are all in right now.
Are you interested in knowing more about our innovative solutions? Contact us on info@deso.cz.
We would like to wish you good health and hope we will have the possibility to meet you soon.
