DESO aims to bring innovations, save you worries, and help you increase the efficiency of the operation of your dispensers. We are well aware that high-quality products make only a half of the success. The other half are subsequent services and exactly those differentiate us significantly from the market standards. What can we help you with?
Top-class products deserve a top-class support. Our customer care department ensures a quick implementation of our products without additional worries. The main purpose is always a satisfied and self-reliant customer.
Startup Assistance
Outset does not have to be difficult. Not with our aid.
Each new software requires initial configuartion, preparations, installations, trainings, and searching how the software can help you directly. We will help you with database preparations, installations, correct setup, and the first steps necessary for everyday challenges.
2nd line support
We got you covered. Always ready to help.
Each customer is unique which might oftentimes result in dealing with new specific topics or even technical issues. Due to this, we are available to provide you with second line support at any time when you are desperate.
Customization
...makes the difference between an ordinary software and a ground-breaking tool.
With growing experience, you can discover plenty of areas in which the software might be tailored to your needs, or which could be solved with the correct software. Do not fret to let us face your specific requirements – these are the real game-changers.
Pilot projects
Entrust us with it. The result will surprise you.
Pilot project is a short-term independent cooperation during which we will feed you with our experience, we will identify the areas in which the software might help you and we will assist you with the preparation and testing in the real operation. At the end, you will be sure what to expect from software and how to implement it.
Need our help right now?
Use the right channel to
Stay in touch
with us effectively
support@deso.cz
support@deso.cz is frequently the easiest and surest way. Each email sent to is immediately received by our first-line manager who ensures its processing in the fastest way possible. Besides, if you have already got a CRM account, each such email will automatically create a ticket for further processing.
Our Hotline for Urgent Cases
Have you got a genuinely urgent request or would it be simplier to solve the issue by phone? In such cases do not hesitate to contact us on our hotline +420 608 540 590. On this phone number, you can also contact us via WhatsApp.
DESO Online Helpdesk
We are building a knowledge base about our products for you continuously. Information about Redlike can be found on help.on-redlike.com, information about TMC on help.on-tmc.com. Have you got no account yet? Do you miss any information? Let us know!
Remote Control
Better to see something once than to hear about it a hundred times – to increase your self-reliance, let us show you our expertise so you can repeat it and build your own knowledge base. If you have no TeamViewer, download ours and let us know your ID and password to connect.
Time Is Essential
Time is the most precious resource of all, and therefore we prefer to spend it effectively and reasonably. Our support team is always ready for you from 8 AM to 4 PM CET, unconditionally.
You Can Rely on Us
Our Support Team
Our customers are taken care of by anyone who is required in the moment, however, you will mostly encounter our customer care managers on the support department:
Tomáš – over 20 years of experience predestinates him to solving the most complex issues. He often helps with databases and analyses.
Barbora – TMC could be her second name. She administers TMC helpdesk, provides trainings in Czech and English and she is happy to help with your basic as well as advanced setups.
Silvia – she specializes in Redlike from the day-to-day point of view of an operator up to the software and database administartor. Moreover, she takes care of the content on Redlike helpdesk. She can communicate in Slovak, English and German.
Matěj – if you are in doubt about your Linux solution, installation server, or QR installer, do not hesitate to contact him. Or call him if you feel like chatting in Czech, English or Swedish.
Martin – the newest member of our support crew. He can help you with literally anything in English and Czech, and tickets in German are a welcome challenge for him, too! If he does not know the answer at the time you ask him, he will surely know when closing the ticket.
