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Why we are changing our ticketing system

    Home Our Helpdesk Why we are changing our ticketing system

    Why we are changing our ticketing system

    By Martina Želazková | Our Helpdesk | Comments are Closed | 16 March, 2022 | 3

    Don’t have time to read? Try the audio version below. 

    DESO development is continuously striving to improve services not only in the area of tinting software development, but also to improve the care of new and existing clients and partners. In line with this belief, we have worked hard over the last few months to improve our internal processes. One of the steps that will bring us closer to our goal lays in the adoption of the new IT Service Management (ITSM). The ITSM brings a new Customer Care portal that will completely replace the previous crm.deso.cz.  Although every change requires some adaptation, we are pretty sure that the following benefits will more than compensate for every possible discomfort.

    The ITSM is a JIRA module that is nowadays a popular and reliable management tool for software development. And now, we use Jira to plan and manage everything we deliver to our customers.

    The benefits of having a single tool for Customer Care and Development Management brings less administration which allow us to spent more time on product improvement, develop better features and eliminate bugs. Using ITSM also brings more transparency: in ITSM our customers see the up-to-date state of their ticket resolution. ITSM is also very easy to use, it is cut to absolute necessities, but that doesn’t mean that there are no nice features to it. We have also prepared a step-by-step guide on how to start with ITSM for our customers and clients, so the adaptation would be as smooth as possible.

    We really hope it is a big step in improving our services.  For more information about customer care services, you can always visit our website www.deso.cz.

    https://www.deso.cz/wp-content/uploads/2022/03/Why-we-are-changing-our-ticketing-system-1.mp4
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    About DESO

    We are an independent company focusing on software solutions for the coatings industry.
    Our mission is to bring a new approach to our customers, create trends and help to improve the entire coatings industry. We build each relationship on fair negotiations, top products and services quality, our flexibility and individual approach.

    Our main products are the Business Intelligence tool TMC for dispensing machines data processing, software ColorStudio, and the tinting software Redlike.

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