Don’t have time to read? Try the audio version below.
DESO development is continuously striving to improve services not only in the area of tinting software development, but also to improve the care of new and existing clients and partners. In line with this belief, we have worked hard over the last few months to improve our internal processes. One of the steps that will bring us closer to our goal lays in the adoption of the new IT Service Management (ITSM). The ITSM brings a new Customer Care portal that will completely replace the previous crm.deso.cz. Although every change requires some adaptation, we are pretty sure that the following benefits will more than compensate for every possible discomfort.
The ITSM is a JIRA module that is nowadays a popular and reliable management tool for software development. And now, we use Jira to plan and manage everything we deliver to our customers.
The benefits of having a single tool for Customer Care and Development Management brings less administration which allow us to spent more time on product improvement, develop better features and eliminate bugs. Using ITSM also brings more transparency: in ITSM our customers see the up-to-date state of their ticket resolution. ITSM is also very easy to use, it is cut to absolute necessities, but that doesn’t mean that there are no nice features to it. We have also prepared a step-by-step guide on how to start with ITSM for our customers and clients, so the adaptation would be as smooth as possible.
We really hope it is a big step in improving our services. For more information about customer care services, you can always visit our website www.deso.cz.
